Welcome to Outerbloc (a subsidiary of GoodGood Design LLC). We prioritize transparency, customer satisfaction, and security in all aspects of our business. Below, you will find detailed information to ensure a seamless experience with us.
Description of Services
At Outerbloc (a subsidiary of GoodGood Design LLC), we specialize in:
Branding: Crafting unique and impactful brand identities.
Logo Design: Creating logos that embody your brand’s essence.
Design for Creative & Marketing Assets: Developing visually compelling marketing materials.
Website Design & Development: Building responsive and user-friendly websites.
Purchase Currency
All prices on our website are listed in USD (United States Dollar).
Customer Service Contact Information
We are committed to excellent customer service. You can reach us at:
Email: hey@outerbloc.com
Fulfillment Policies
We strive to set clear expectations for all our clients:
Refund Policy:
The initial deposit is non-refundable.
Refunds will be issued under the following conditions:
No work has commenced on the project.
Payment was made by mistake.
Cancellation was for a retainer with no work completed that month.
Project Timelines:
While we do not ship physical products, most projects are completed within 2-4 weeks.
Retainer Cancellations:
Cancellations for retainer services can be requested through Slack.
Legal or Export Restrictions
Outerbloc has no legal or export restrictions applicable to its services.
Privacy Policy
At Outerbloc, we value your privacy. We do not collect or store customer data beyond standard website analytics.
Business Address
Outerbloc
221 Northbrook Drive
Wilmington, NC 28405
Promotional Terms
We currently do not offer promotions.
Website Security
Your security is important to us. Our website complies with PCI standards and uses HTTPS to protect your payment information and data.
Accepted Payment Methods
We accept all major credit cards supported by Stripe, including Visa, MasterCard, American Express, and Discover.